Cancellation – Refund – Exchange Terms

CiTGRASS.COM CANCELLATION TERMS
Item 1: Our products start to be prepared on the same day or the next day when you order. For this reason, please notify us within 3 working days from the date you place your order to give up the product.

Article 2: We are not able to cancel the products for which special measure / application changes have been made (if they have exceeded the 3 working days specified in Article 1).

Article 3: If the production of your order is completed and your order has been shipped, it cannot be canceled. In such a case, the incoming cargo must be rejected and returned. In this case, you may use your right of return (if it is not the special order specified in Article 2).

Article 4: If you have placed an order with a forward delivery date, your right to opt out of the products (s) is again 3 business days from the date you placed your order.

Article 5: In case of cancellation of your orders dated in advance, a fee of 100 TL will be allocated per month in which each product is kept in stock (unless it is a special order specified in Article 2).

Article 6: For orders with a lower limit discount coupon, if any product in the order is canceled, the remaining campaign amount does not meet the lower limit and the current campaign will be deactivated and your refund will be made according to the remaining amount (in case of cancellation from citgrass.COM).

Article 7: You are entitled to free cancellation until 2 days before the expiry of the product’s production period. After this period, you can cancel arbitrary * for 20 TL for shipping products and 100 TL for shipping products.

Article 8: Your refund will be made within 3 working days after the cancellation request is received if it is in accordance with the cancellation conditions.

CiTGRASS.COM RETURN TERMS
Article 1: You have the right to return the product within 14 days except in the following cases.

Item 1a: Special order: Customized / application etc. If there are circumstances such as product, refund is not available.

Article 1b: Hygienic products: Due to their nature, they are personalized products and for hygiene reasons, such products cannot be returned (case / personal accessory) *.

Article 1c: Installed products: Products that are installed as disassembled by us or our customer cannot be returned.

Article 2: Refund cannot be made for products that are not returned with the original package. In the absence of the original package, we request that the product be packaged in such a way that it will not be damaged during transportation.

Item 3: If the product has a problem caused by the production within 30 days, the product can be returned free of charge.

Article 4: For cargo with cargo: In case of arbitrary * return of the products whose cargo price has been taken, the shipping fee is not refundable. You have the right to return the products for which there is no cargo charge for arbitrary * refund for 20 TL return fee.

Article 5: For transported products: Shipping fee is not refundable for arbitrary * return of the products with the transportation cost. * You have the right to return the products for which there is no shipping fee for an arbitrary * 100 return fee.

Article 6: Disposable products are not refundable. For this reason, you can find detailed information about our disposable products on the product detail page.

Article 7: Non-compliance of the part: we provide the serial number and detailed model of the part on our website. Since it does not fit your vehicle, return is not included in our terms of return. Please check with the product before ordering, such as serial number and model.

Article 8: For products shipped by cargo, we kindly ask you to check the product package for damage. In case of any damage to the product package or product, attach the görev Damage Detection Report ine to the cargo person and do not receive the product. In both of these situations, please call us and contact our customer service.

Article 9: After the product arrives at citgrass.COM; will be made within 3 business days if it is undamaged and in compliance with the conditions of return, except in the cases you have previously specified (Arbitrary * In cases of refund, a refund is made on whether a low-limit coupon is used in the order).

CiTGRASS.COM EXCHANGE TERMS
Article 1: If you have not received your product and wish to exercise your right to exchange, you must first request a cancellation of the product you purchased (in accordance with the Cancellation Terms).

Article 1a: If your request for change meets the cancellation conditions; your order is canceled and your new order is processed.

Article 1b: If the price of the product you are replacing is more than the price of the product you wish to purchase, citgrass.COM will refund the price difference in the same way you made the payment.

Item 1c: If the price of the product you are replacing is less than the price of the product you want to buy, your new order will be created after you pay the price difference.

Article 2: We may process your request to change the color of the product after placing the order on the day you place the order or at the latest until the next day. If you want to change the color after the previous fabric cost + new fabric cost can be made against the cost.

Article 3: You have received the product and want to use your right to change; you must first return the product you purchased to citgrass.COM (in accordance with the Return Policy).

Article 3a: If your request for replacement complies with the conditions of return, the order of the new product you wish to buy is passed after you have received the return of the product you have already received from citgrass.COM.

Article 3b: If the price of the product you are replacing is more than the price of the product you wish to purchase, citgrass.COM creates a new order upon receipt of your product and returns the price difference in the same way as you paid.

Article 3c: If the price of the replacement product is less than the price of the product you wish to purchase, citgrass.COM will receive your product and make your new order after you pay the price difference.

* Arbitrary Refund: This is not the result of FENCE GRASS and within 14 working days the right of withdrawal is used.

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